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    Eco-Friendly Crochet Inspiring Creativity

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    Refund policy

    RETURNS AND REFUNDS POLICY

    At Bearberry, we prioritize your satisfaction. Our comprehensive returns and refunds policy ensures a smooth and hassle-free process for all our valued customers.

    Return Policy

    We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must meet the following conditions:

    • It is in the same condition that you received it.
    • The item is unworn or unused, with tags attached.
    • It is in its original packaging.
    • You provide the receipt or proof of purchase.

    To initiate a return, please contact us at bearberry.contact@gmail.com. Kindly note that returns must be sent to the following address: PO BOX 1504, Hilo Hawaii 96721, United States

    If your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package. Items returned to us without prior approval will not be accepted.

    For any return-related queries, feel free to contact us at bearberry.contact@gmail.com or call us at 8089371422.

    Damages and Issues

    We understand the importance of receiving your order in perfect condition. Please inspect your items upon delivery and notify us immediately at bearberry.contact@gmail.com if:

    • The item is defective.
    • The item was damaged during shipping.
    • You received an incorrect item.

    We will assess the situation promptly and take steps to resolve the issue to your satisfaction.

    Exceptions / Non-Returnable Items

    Certain items cannot be returned, including but not limited to:

    • Perishable goods (e.g., food, flowers, or plants).
    • Custom products (e.g., special orders or personalized items).
    • Personal care items (e.g., beauty products).
    • Hazardous materials, flammable liquids, or gases.

    Please contact us at bearberry.contact@gmail.com if you have questions about the eligibility of your item for return.

    Important: We do not accept returns for sale items or gift cards.

    Exchanges

    The quickest way to get the desired item is to return the one you currently have. Once the return is approved, place a new order for the item you want.

    European Union 14-Day Cooling-Off Period

    For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must meet the following conditions:

    • They are in the same condition as received, unworn or unused, with tags attached.
    • They are in their original packaging.
    • You provide the receipt or proof of purchase.

    Refunds

    Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

    Please Note:

    • It may take some time for your bank or credit card company to process and post the refund to your account.
    • If more than 15 business days have passed since your refund approval, please reach out to us at bearberry.contact@gmail.com or call us at 8089371422 for assistance.

    Thank you for shopping with Bearberry. We value your trust and strive to provide you with the best possible service.